“Ideal House Ltd” understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customer’s and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
2. What Does This Policy Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
b) The right to access the personal data we hold about you. Part 11 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship
· Email address;
· Telephone number;
· Business name;
· Job title;
· Information about your preferences and interests;
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
· Providing valuation and planning installations.
· Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
· Personalising and tailoring our products and/or services for you.
· Communicating with you. This may include responding to emails or calls from you.
· Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing firstname.lastname@example.org).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful
marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
7. How LongWill You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
· Data will be retained whilst the customer is active, inactivity for 24months will result in eraser;
8. How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the Ireland. This means that it will be fully protected under the GDPR.
9. Do You Share My Personal Data?
We may sometimes contract with the following third parties to supply products and/or services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
· Marketing Companies for Ideal Windows and Doors Marketing only.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10. Google Analytics and Facebook Pixel.
2. Cookie files are IT data, in part icular text files, which are st ored in the Webs ite Us er’ s end device
and are intended for us ing the Webs ite’s webs ites. Cookies us ually contain the name of the webs ite
from which they originate, their st orage time on the end device and a unique number.
3. The entity that places cookies on the Webs ite Us er’ s end device and who has access to them is
the Webs ite operator.
4. Cookies are us ed for the following pur poses:
1. cr eating st atist ics that help to unders t and how the Webs ite Us ers us e webs ites, which
allows impr oving their st r uct ur e and content;
2. determining the us er’ s pr ofile in order to display him tailored materials in advert ising networks , in particular the Google network.
5. The Webs ite us es one type of cookies: pers ist ent cookies. Pers ist ent cookies are stored on the
Us er’ s device for the time specified in the cookie file parameters or until they are deleted by the User.
6. Software for br owsing webs ites (web br owser) us ually by default allows st oring cookies on the User’ s end device. Webs ite Us ers can change the sett ings in this area. The web br owser allows you to delete cookies. It is also poss ible to aut omatically block cookies. Detailed information on this subj ect is pr ovided in the help or documentation of the web br owser.
7. Rest r ict ions on the us e of cookies may affect some of the funct ionalities available on the Webs ite.
Cookies placed on the Website Us er’ s end device may also be us ed by advert isers and partners cooperating with the Webs ite operator.
9. Cookies may be us ed by advert ising networks , in part icular the Google network, to display advert isements tailored to the manner in which the us er us es the Webs ite. For this pur pose, they can save information about the us er’s navigation path or the time of st aying on a given page.
In terms of information about us er preferences collect ed by the Google advert ising network, the user can view and edit information derived from cookies us ing the tool:
10. We are also using Facebook Pixel for managing and making remarketing actions to deliver most
accurate advertising on Facebook.
No information obtained from these tools will be used to harm or spam users.
11. How can I control the cookie preferences ?
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
12. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
+35 389 401 9044