Ideal House
  • Doors
    • Palladio exterior doors
    • Exclusive Entrance Doors
    • Vikking exterior doors
    • Porta interior doors
    • Deanta products
      • Primed Collection
      • Dubh Collection
      • Light Grey Ash
      • Walnut Collection
      • Deanta Wall Panelling
      • Handle sets
  • Windows
    • Vikking Windows
    • PVC Windows
    • Aluminum Windows
  • Floors
    • SPC Flooring
      • Grizzly Collection
      • Lion Collection
      • Tiger Collection
    • Ideal floors
      • Balterio Imperial 8mm AC4
      • Balterio Immenso 8mm
      • Balterio Livanti 8mm
      • Balterio Restretto
      • Balterio Xpert 12mm AC5
      • Blackpool (DISCONTINUED)
      • Canadia Herringbone 12mm
      • Empire Range AC6
      • Exclusive 8mm AC4
      • Etude 10mm AC5
      • Infinity Aqua Zero AC5
      • Krono King Floor Aqua+
      • Kingfloor 12mm AC5
      • Krono Herringbone AC5
      • Movie 72hr Aqua 8mm Ac5
      • Symfonia Aqua 12mm AC5
      • Sigma 8mm
      • Urban 8mm AC4
      • Urban Elite 12mm AC5
      • Vario 8mm & 12mm
      • Vintage Classic 10mm
      • Vista Engineered 14mm
      • Xtreme Plus 12mm
    • Furlong Flooring
  • Accesories
    • Underlay / Glues
    • Skirting
    • Scotia Beading
    • Trims & Profiles
  • Request Quote
  • Brochures
  • Gallery
  • Contact
  • Shop
    • My account
    • Terms and Conditions
    • Returns Policy and Deliveries
  • Clearance

Returns/damages

Damages

If your order arrives damaged, please accept the delivery and sign for the goods as damaged and get in contact with us to organize a refund/replacement within 24 hours after delivery. We will endeavor to send replacements/issue a refund as quickly as possible. Please be aware that you will be required to provide photographic evidence of the issue before the refund/replacement can be processed.

Leftovers

To enquire about returning a product to our store, please contact the store. The customer will be responsible for organizing the return of the goods to our store within 28 days of the delivery date. The refund will be processed within 3-5 working days following our receipt of the resalable items. A 30% Restocking charge will be applied. Note we do not accept back accessories suck as skirting ,scotia,underlay & floor profiles etc.

Changing your Mind

If you are not happy with your purchase. The goods must be returned in the original packaging to our store and the customer will be responsible for arranging transport and insurance of goods. This must be done within 7 days of receiving the order. Refunds will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded & restocking charge will be applied.

Special Orders

Items that have been specially ordered for a customers’ specific needs cannot be returned for a refund.

Deliveries

We outsource our deliveries to local couriers services who will endeavour to deliver goods subject to available delivery slots. We will always try to get your goods delivered as soon as possible where stock is available. Please note during the current circumstances all home deliveries are kerbside and couriers will not be permitted to bring goods into your home.

* Please note the above terms relate to online only sales.

Categories

  • Floors
    • Ideal
  • Accesories
    • Floor Bars
    • Scotia Beading
    • Skirting
    • Underlay / Glues
    • Trims & Profiles
  • Doors
    • Dubh Collection
    • Light Grey Ash
    • Primed Collection

Informations

Terms and conditions
Returns and delivery
Privacy Policy

 

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Phone: (01) 807 5723
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